IT support costs vary mainly based on response time, complexity, security requirements, and whether you’re paying for reactive help (break-fix) or proactive coverage (managed IT).
Common pricing models in NZ
- Hourly (break-fix): pay when something breaks.
- Prepaid blocks: buy a bundle of hours at a better rate.
- Managed IT / membership: monthly fee per user/device with proactive maintenance and priority support.
What affects the cost?
- Number of computers/users and whether you need on-site support.
- Security needs (MFA, backups, monitoring, incident response).
- Cloud stack (Microsoft 365 / Google Workspace), email migrations, device management.
- After-hours availability and SLA commitments.
How to get an accurate quote fast
- List devices/users, your internet/router/office setup, and key apps.
- Note pain points: downtime, slow PCs, Wi‑Fi issues, security concerns.
- Decide what matters most: fastest response, predictable cost, or “pay only when needed”.
Want pricing that fits your business?
We’ll recommend the best model (hourly vs membership) based on your team size, risk, and budget.