Home IT Support Pricing

Remote support available across New Zealand. On-site service available in Auckland and surrounding areas.

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Home IT Service Pricing

Simple, transparent pricing with no hidden fees

Online Support

Remote IT Help, Wherever You Are
$80/hr (excl. GST)
What’s Included
  • Fast remote troubleshooting
  • Device performance optimisation
  • Software and email support
  • Account and login assistance
  • No travel fees for remote support
  • Issue assessed before any further charges apply.
Book Online Support
Minimum 30 minutes billed, then charged in 15-minute increments. Transparent pricing with no hidden fees.

In-Person Support

Most Popular
Professional On-Site IT Support
$120/hr (excl. GST)
What’s Included
  • Wi-Fi and network troubleshooting
  • Router and mesh system setup
  • Smart TV and streaming setup
  • Printer and device installation
  • Mobile/Tablet setup and troubleshooting
  • Data backup setup and recovery support
Book On-Site Support
A $30 call-out fee applies to all onsite visits. $120/hour labour (excl. GST), minimum 1 hour.
Additional time is billed in 15-minute increments.

Home Pricing FAQs

Everything you need to know about rates, call-outs, and what's included.

1.

Is there a minimum charge for a home visit?

Yes. Onsite visits have a 1-hour minimum labour charge, plus the standard call-out fee.
Online support has a 30-minute minimum,30-minute minimum, billed in 15-minute increments thereafter.
2.

Do you charge a travel or call-out fee?

Yes. A $30 call-out fee applies to all onsite visits. This covers travel time and initial assessment.

3.

Are prices the same for weekends?

Standard rates apply in most cases. Any after-hours or holiday surcharges (if applicable) will always be confirmed before booking.

4.

Do you offer flat-rate packages?

Yes. We offer fixed-price packages for common services such as Wi-Fi setup, device installations, and system tune-ups. Contact us for a tailored quote.

5.

Can I get a quote before booking?

Absolutely. We provide a quick estimate before confirming any booking, so you know what to expect.

6.

Do you offer discounts for repeat customers?

Yes. We offer discounted rates for prepaid support and IT membership subscribers, along with loyalty benefits for returning customers.

"Excellent value for money! The home visit was quick and the technician was very professional. Fixed my computer issues for a fair price with no hidden fees. Will definitely use 365wiz again for future IT needs."

- Michael Chen, Home User

Ready to Get Started?

Contact us today for a free consultation and get the IT support you need.

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